Contact & Reports

Send feedback, report device issues, or submit suggestions to the administrator.

Send a Report

Have feedback or a device issue? Let us know.

Contacting the FreshZone Team

Support & Feedback
For technical issuesIf a sensor card shows Offline for an extended period or alerts are not being delivered to your device, report it through this form with the zone name and the last known timestamp.
For false detectionsIf you believe a detection was triggered by cleaning spray, aerosol products, or another non-vape source, submit a report with the time, location, and context so the event can be reviewed and annotated.
For account requestsNew staff accounts, role changes, and password resets are handled by the school Administrator. Use this form to request changes and include your full name and assigned position.

What to include in your message

Provide the zone name, the date and time of the issue, and a clear description of what happened. For detection events, include the PM1.0 value shown on the dashboard card at the time.

Incident report submissions

For formal incident documentation, use the History page to export the relevant detection records as CSV first. Attach the export to your message so the team has the full event data alongside your description.

Feature and improvement suggestions

Feedback from school staff directly shapes how FreshZone is developed. If you have a suggestion for a new feature, a workflow improvement, or a change to alert thresholds, submit it here.